Courier Post told us that we must not send more than 84 parcels per day from our warehouses. One day last week one of their drivers, unaware of our limit, collected 109 parcels from us. When their central command found out, they immediately slapped us with a one-day penalty. Our clients were punished by Courier Post refusing to collect their parcels from us the following day.The 84-parcel limit was calculated as being 80% of the average daily collections from us during a two-week period in October. We know that no such limits apply to their own warehousing subsidiaries.
Of course, we understand that Courier Post, like us and every other logistics service provider, is having to contend with large volumes of web sales. We have told our clients that the usual 98% KPI is suspended, and it may take us a day or two longer to fulfil their orders. They understand – and not even one has complained.
It never occurred to us to simply tell our clients to stop sending us orders. We obviously lack the command-and-control instincts of the state-owned postal service. Still, we have been trying to help them by giving as much of their business as we can to their competitors. If you have specified Courier Post, you can help us to help them even more, by allowing us to shift your business away from them.